Dunkin' Donuts

Reviews about Dunkin' Donuts

• 5 / 5

  By Greg Needham
  Friendly staff, comfortable furniture, better than your average DD
  April 06, 2017
• 1 / 5

  By Bash Choudhury
  Dunkin Donuts experience involved Madison Police Department to come by because the DD employee tired to provoke a fight.
  
  Went to DD at 4:40pm on 04.25.2016/ order a Small coffee light and sweet, this person rang me up for Small Iced coffee and hesitate to cancel incorrect transaction and charge the correct item. I told him charge me for correct item as there is a price difference and i am paying with card. Then he tells me to wait and makes the coffee; Medium light and sweet. Clearly this person does not care when customer orders, when customers order, all your attention should be with customer and orders, verify the order before making it. I smiled and said i wanted a Small but said its okay "i'll take the Medium. He then tells me "Make up your mind man" with an attitude, at that point i asked for his manager on duty, he states he is the Shift Leader in charge. He charges me for medium hot coffee and then takes my coffee from the counter and at that point i called the cops because he called me outside to fight him. There were witness and everything was recorded on Dunkin Donuts Camera (hopefully voice record to). My below post seems like he had the same experience as I, instead of apologizing and correcting my order, he argued with me. Let me describe his apparel appearance while on duty behind register. Pant is under his butt cracked, T-shirt not tucked in, his under arm on the white T-shirt was yellow as hell and ripped on right had side of his underarm (Disgusting). No name tag nor apron on? as far as i know, this is not how DD employee's apparel code is because i used to run DD as General manager and have my certifications through DD and Servsafe.
  
  Worst Customer service received anywhere. Employees need Training on how to deal with customers with proper manner.
  
  Gave him peace of advise in front the police officer: No matter what job you take, you will always have rude and unpleasant customers but that does not mean that you should be rude in a point you call the customer outside to fight. I told him that, at any point i was not rude and had a smile on even when he made mistakes knowing that he did not put any attention while i was ordering.
  June 27, 2016